FAQs

1. What is Skylynn?

Skylynn is a premium haircare brand offering salon-quality shampoos, masks, and treatment products enriched with natural ingredients like Argan Oil, proteins, and essential minerals. All our products are formulated to restore shine, strength, and softness to all hair types.

📦 2. What products do you offer?

We currently offer:

Kera Shine® Hair Shampoo
Kera Shine® Hair Mask
Nanoplex Hair Treatment Shampoo
Nanoplex Hair Repair Mask
New launches are added regularly—stay tuned on our website and social media.

🚚 3. Where do you ship?

We currently ship across all locations in India via trusted courier partners. International shipping is not available at the moment.

⏱️ 4. How long does delivery take?

Orders are processed within 1-2 business days. Delivery typically takes:

Metro cities: 2–4 business days
Other locations: 4–7 business days

💳 5. What payment methods are accepted?

We accept all major payment methods:

Credit/Debit Cards
UPI & Wallets
Net Banking
Cash on Delivery (COD) – Available in select areas

🔄 6. Can I return or exchange a product?

Yes! Returns are accepted within 7 days of delivery for unused, unopened products. Please read our full Return & Refund Policy for details.

📧 7. How can I contact customer support?

You can reach us via:
📧 Email: contact@skylynn.co.in
📞 Phone: 079802 33965
🕑 Support Hours: Monday to Saturday, 10 AM – 6 PM

🧴 8. Are Skylynn products safe for color-treated or chemically treated hair?

Yes! Our products are sulphate-free, paraben-free, and specially formulated to be gentle on color-treated and chemically processed hair.

🛍️ 9. Do you offer discounts or deals?

We run exclusive offers during festive seasons and on bulk purchases. Sign up for our newsletter or follow us on social media to stay updated.

📦 10. How do I track my order?

Once your order is dispatched, you will receive a tracking link via email or SMS. You can also check your order status under the “My Orders” section of your account.